Shipping & Delivery
At Hemma Herbs, we work to process and deliver orders as efficiently as possible. Please review the information below regarding order processing and shipping timelines.
Order Processing
Once an order is placed, it enters our processing period.
Processing typically takes 24–72 hours (business days).
During this time, your order is prepared and submitted to our fulfillment partner. Orders cannot be modified or canceled once processing has begun.
Shipping & Delivery Timeframes
After processing is complete, orders are shipped from our overseas third-party fulfillment warehouse.
Estimated delivery time is 7–10 business days after shipment.
Please note:
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Delivery times are estimates and may vary based on destination, customs processing, and carrier conditions
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Business days do not include weekends or public holidays
Tracking Information
Once your order has shipped, tracking information will be provided via email when available. Tracking updates may take up to 24–48 hours to appear after shipment.
Shipping Delays
While we strive to meet all estimated delivery timelines, delays may occasionally occur due to factors outside our control, such as:
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Carrier delays
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Customs inspections
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Weather or logistical disruptions
We appreciate your patience in such cases.
Incorrect or Undeliverable Addresses
Please ensure that your shipping address is entered correctly at checkout. Hemma Herbs is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Questions or Concerns
If you have any questions about your order, shipping status, or delivery, please contact us at:
Our support team is happy to assist and will respond as promptly as possible.
Contact Information
For all shipping and delivery inquiries, please reach out to: