Privacy Policy
This Privacy Policy describes how Hemma Herbs, operated by Alpha Ecom LLC (“we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information
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Name
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Shipping address
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Billing address
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Email address
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Phone number
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Order and purchase history
Payment Information
Payments are processed securely through Shopify Payments and associated payment processors. We do not store or have access to your full payment card details.
Device & Usage Information
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IP address
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Browser type
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Device information
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Pages viewed and interactions on our website
Cookies & Tracking Technologies
We use cookies and similar technologies to improve site functionality, analyze traffic, and support marketing and advertising efforts.
How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Communicate with you about your order or inquiries
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Provide customer support
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Improve our website and services
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Detect and prevent fraud
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Comply with legal and regulatory obligations
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Support marketing and advertising activities
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.
Sharing Your Information
We may share your information with trusted third parties only as necessary to operate our business, including:
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Shopify (ecommerce platform)
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Shopify Payments and payment processors
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Shipping and fulfillment partners
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Analytics and advertising partners (such as Google and Meta)
These third parties are permitted to use your information only to perform services on our behalf and in accordance with applicable privacy laws.
Advertising & Analytics
We may use third-party services such as Google Analytics and advertising platforms to understand how customers interact with our website and to deliver relevant advertisements. These services may use cookies or similar technologies to collect information about your activity.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your personal information
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Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
California Privacy Rights (CCPA)
California residents have the right to request disclosure of the categories and specific pieces of personal information collected, as well as the right to request deletion of personal information, subject to certain exceptions. Hemma Herbs does not sell personal information.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on this page.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: