Refunds & Returns
At Hemma Herbs, customer satisfaction is important to us. Please review the following policy regarding order cancellations, returns, and refunds.
Order Cancellations (Within 24 Hours)
Orders may be canceled or refunded within 24 hours of purchase by contacting us at:
📧 contacthemmaherbs@gmail.com
After 24 hours, orders are typically submitted for processing and fulfillment. Once this process begins, orders can no longer be canceled. In such cases, the order must be delivered before a return request can be reviewed.
Returns
We accept returns on eligible items after delivery.
To request a return, please contact us at:
📧 contacthemmaherbs@gmail.com
Our support team will provide return instructions and additional details as needed.
Return Eligibility
Returned items must meet the following conditions:
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The item was damaged or defective upon arrival, or
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The item is unused, unopened, and in its original packaging
Returned items must be sent back in the same condition in which they were received. All returns are subject to inspection upon receipt.
Refunds
Once a returned item is received and inspected:
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You will be notified of the approval or rejection of your refund
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Approved refunds will be issued to the original payment method
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Refund processing times may vary depending on your payment provider or financial institution
Shipping costs are non-refundable, except in cases where the item arrived damaged or due to an error on our part.
Non-Returnable Items
Certain items may not be eligible for return if they have been opened, used, or are otherwise ineligible due to safety, hygiene, or regulatory considerations. Eligibility is assessed on a case-by-case basis.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
This allows us to assist you promptly and efficiently.
Contact Information
For all questions related to refunds, returns, or order concerns, please contact: